In the current wave of e-commerce around the world, many fraudulent individuals or businesses are appearing. This creates a loss of consumer confidence in online shopping and thus harms serious businesses that offer the original products according to customer requirements. Thus legal regulations in e-commerce are vital to protect consumers from fraudulent actors, maintain their confidence in online shopping, and ensure the sustainability of reputable businesses that deliver authentic products as per customer expectations.
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E-commerce-related issues are regulated by Kosovo’s several different laws and regulations, which are in line with EU regulations. The main Legal regulations are:
• Law No 04/L-094 on Information Society Services (Law on Information Society Services)
• Law No 60/L-034 on Consumer Protection (Law on Consumer Protection)
• Law No 08/L-022 on Electronic Identification and Trust Services in Electronic Transactions
(Law on Electronic Identification)
• Law No.06/L-082 on Protection of Personal Data (Law on Data Protection)
This set of legislation deals with several matters in relation to E-commerce such as the obligation of information, electronic invoicing and payment and electronic identification.
